PVA From The Top – Thank You, NSOs

Reprinted from PN/Paraplegia News February 2019

This thoughtful widow’s letter reflects what all of our NSOs strive to do day in and day out for our veterans and their families.

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I intended to write this month’s column about another topic until an extraordinary letter arrived from the widow of a Paralyzed Veterans of America (PVA) member that highlighted the great things PVA national service officers (NSO) do for our members, veterans, their family and friends.

The following is the letter I received with the names and dates removed in order to prevent favoritism and provide confidentiality to the writer.

 Dear Mr. Zurfluh,

I am writing to you to let you know that I really appreciate the assistance I received from ---, Paralyzed Veterans of America National Service Officer --- VARO after my husband ---’s death on --- at the --- VA Hospital. I really don’t know what I would have done without the NSO’s assistance.

The NSO coordinated efforts with the doctors, extended care line and palliative care team was an experience I will never forget.

This time of the year is when people ask what you are thankful for and I have to say I am very thankful for PVA service officer ---, because there is no way I would have been able to do what I needed to do without his/her help. God bless each and every one of your service officers because the work they do means so much to the spouse and families left behind.

For me, I am proud to say that for once we can give --- a 10 for a job well done. He/she was so caring and helpful in my time of sadness. There is no way I can ever give back what he/she has given to me, but I hope and pray that this letter will let you know what a wonderful service officer --- is because he/she really cares about the veterans and their families.

This thoughtful widow’s letter reflects what all of our NSOs strive to do day in and day out for our veterans and their families.

Last October, I had the honor of observing our NSOs in Orlando, Fla., during their Continuing Education Program Seminar. While all of our PVA employees do amazing work, our NSOs have the most intimate and personal experiences with our veterans and families, from a veteran’s initial injury to the grave.

Our Veterans Benefits Department receives letters, emails and phone calls every month expressing similar sentiments for the great work our NSOs and administrative assistants do on a daily basis.

Last year alone, they conducted 18,793 hospital and office interviews, filed 31,910 new claims and issues and had more than 181,000 contacts with the veterans and families we represent. Their expertise in Department of Veterans Affairs’ (VA) statutes and regulations secured $289,052,466 in new annual and retroactive monetary awards, and the VA paid out over $1 billion in compensation, pension and dependency and indemnity compensation during the year to the veterans and families we serve.

The next time you see one of our NSOs, consider taking a moment to say, “Thank you!”

For more information or to get help with an issue, contact your nearest PVA NSO.


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PVA From The Top – Thank You, NSOs


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