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Airlines Announce Changes to Service Animal Policies

Online Exclusive posted Thursday, May 17, 2018 - 10:55am

Airlines include American Airlines, Delta Airlines and United Airlines.

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American Airlines is the latest to announce that it will make changes to its service animal policy. Starting July 1, American will require travelers with emotional support animals to attest to their animal’s behavior via an airline provided form. The airline also announced additional changes including restrictions on types of animals and enforcement of the requirement to complete medical and the now animal behavior documentation 48 hours before takeoff.

On March 1, Delta Airlines and United Airlines made similar changes to their service animal policies. Alaska Airlines also made changes to its policy that went into effect on May 1. Additional airlines are considering revisions to their policies.

Prior to making its announcement, American met with members of the disability community to discuss our concerns. During our discussions, PVA made it clear that we do not believe that airlines have the authority to place additional requirements on passengers traveling with emotional support animals, beyond those listed in the Air Carrier Access Act (ACAA) regulations. One positive aspect of American’s policy change, that is a direct result of our conversations, is the implementation of additional training for American personnel and contractors regarding service animals and emotional support animals.

PVA and nine other disability organizations sent a letter to U.S. Department of Transportation (DOT) Secretary Elaine Chao on February 6th asking the Department to deem Delta and United’s policies to be in violation of the Air Carrier Access Act (ACAA). On May 16th, DOT issued an Interim Statement of Enforcement Priorities Regarding Service Animals. DOT also released an ANRRM to begin the process for revising the ACAA’s service animal regulations.

In the meantime, Senator Richard Burr (R-NC) introduced legislation in the Senate, S. 2738, which would eliminate access for emotional support animals under the ACAA. PVA does not support this legislation. We believe that DOT should continue to move forward with its regulations to allow all stakeholders to engage in the process of determining access for service animals and emotional support animals. 

 

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Airlines Announce Changes to Service Animal Policies

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