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Hail Uber - Unless You're a Wheelchair User

Online Exclusive posted Friday, October 14, 2016 - 10:35am

If you're a wheelchair user, you may want to rethink hailing Uber says Chicago-based disability rights group

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A Chicago-based disability rights group on Thursday filed a federal lawsuit against Uber Technologies Inc [UBER.UL] alleging that the ride-hailing company has violated wheelchair accessibility laws.

The lawsuit, filed by Access Living of Metropolitan Chicago and three disabled people associated with the group, alleges that Uber fails to provide vehicles equipped to handle wheelchairs and is seeking an order to bring the company into compliance with the Americans with Disabilities Act.

Uber did not immediately respond to a request for comment.  

Out of millions of rides, the company has provided just a handful to disabled users requiring wheelchair accessible vehicles since launching in the city in 2011, the lawsuit claims.

Uber's "service to people who require wheelchair accessible vehicles ranges from token to non-existent," court documents said.

"That position threatens a return to the isolation and segregation that the disability rights movement has fought to overcome," the documents added. 

According to the lawsuit, from September 2011, when Uber began operating in Chicago, to August 2015, the company provided just 14 rides to motorized wheelchair users requiring wheelchair accessible vehicles. It did this by connecting riders with wheelchair accessible taxi services, a blog from the company said. 

By comparison, court documents said, Uber provided nearly 5.5 million rides from April to June 2015 in Chicago, the third largest U.S. city.

In May, Uber launched uberWAV in Chicago, which provides riders with vehicles equipped with wheelchair ramps or lifts and uberASSIST, designed for people who need additional assistance while using the ride-hailing service.

At the time, the company acknowledged that it needed to increase disability access in the city and said that it "won't happen overnight."

During an August meeting with Uber officials that included a demonstration of the app, court documents said, the program showed there were no wheelchair accessible vehicles operating in Chicago at the time. Charles Petrof, Access Disability's lawyer, said on Thursday this continues to be an issue.

Taxi operators in Chicago with more than 20 cabs must maintain at least 5 percent as accessible vehicles, according to city ordinance. The city also provides financial incentives for wheelchair accessible taxis.

The San Francisco-based Uber has faced questions over accessibility for riders in the past.

Last July, Massachusetts attorney general's office began examining how Uber, and its rival, Lyft, ensure equal access for people with disabilities. 

Uber is also facing dozens of lawsuits across the country challenging its status as an employer and the way it compensates its drivers. 

Republished with permission by Reuters. All rights reserved ©2016. (Reporting by Timothy Mclaughlin; Editing by Sandra Maler)

 

 

 

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Hail Uber - Unless You're a Wheelchair User

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