Veterans looking to keep track of their benefits and manage them online can take advantage of the Department of Veterans Affairs’ (VA) My HealtheVet website.
My HealtheVet (www.myhealth.va.gov) is the VA’s online personal health record. It was designed for veterans, active duty service members, their dependents and caregivers.
It helps you partner with your health care team and provides opportunities and tools to make informed decisions and manage your health care.
Once logged in, you can view your appointments, complete prescription refills and use secure messaging to communicate with your health care team.
The first step to access My HealtheVet is to register. There are three types of registration: basic, advanced and premium.
A basic account is for anyone who wants to access VA health information. It provides limited access to features, but you can’t see your personal information in VA or Department of Defense (DOD) systems.
With a basic account, you may use My HealtheVet to:
- Add information to a personal health journal about over-the-counter medications, allergies, military health history, medical events, tests and allergies
- Record and track personal information such as contact information, emergency contacts, health care doctors and providers, and health insurance information
- Record and track personal health measurements such as blood pressure, blood sugar, cholesterol, heart rate, body temperature and weight
- Print a wallet ID card with the personal information entered into the personal health record
- Set personal goals and identify your strengths and tasks to overcome obstacles and track your progress
An advanced account is for veterans and/or VA patients. This type of account provides the ability to view some information in your VA and/or DOD records.
This type of account doesn’t require authentication. If you’re a veteran and receiving medical care, you are automatically given an advanced account.
Besides the basic account benefits, this type of account allows you to refill and manage your prescriptions.
A premium account gives you the most access to My HealtheVet. But this type of account requires authentication.
Once authentication is completed, these are some of the items you’ll be able to access:
- Admissions and discharges (including discharge summaries)
- Appointments (future and up to two years of previous appointments)
- Laboratory results
- Medication history
- Pathology reports
- Radiology reports
- Vitals and readings
- Wellness reminders
- Electronic health record information such as the VA Continuity of Care Document and other information
- DOD military service information
With a premium account, you can use secure messaging to communicate online with your VA health care team. You can send messages to request or cancel VA appointments, ask about lab reports or request a medication refill. The message goes directly to your health care team. You should receive a response within three days.
To protect your personal information, the VA conducts authentication to verify a veteran’s identity before allowing access to health records.
After you’ve registered on My HealtheVet as a VA patient, there are two ways to upgrade your My HealtheVet account:
1) In-person authentication: This can be done at your local VA Medical Center or community-based outpatient clinic.
2) Online authentication: Upgrade your account through (www.ebenefits.va.gov). This is for users who have a connected eBenefits DS Logon Premium account and My HealtheVet VA patient account.
In addition, once you have a premium account, you’ll have the ability to use VA Blue Button:
- Use it to view, download and/or print your VA health and DOD military service information. You can also share this with your caregiver, non-VA provider or others you trust.
- Download your VA Continuity of Care Document (VA CCD). This is a standard electronic exchange document used for sharing patient information. The VA CCD will be a summary of important health information from the Veterans VA Electronic Health Record.
If you need help with registration or authentication, call 877-327-0022 from 7 a.m. to 7 p.m. (Central time) Monday–Friday, or call 800-877-8339 (TTY).
Enrique Chavez is a Paralyzed Veterans of America Veterans Health and Benefits Specialist assigned to the Long Beach (Calif.) VA Medical Center Spinal Cord Center.
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