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Reprinted from PN/Paraplegia News August 2015

A new Paralyzed Veterans of America (PVA) program will help PVA employees advance their careers while helping disabled veterans get quicker answers about claims and benefits.

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A new Paralyzed Veterans of America (PVA) program will help PVA employees advance their careers while helping disabled veterans get quicker answers about claims and benefits.

PVA administrative professionals who’ve risen to the role of senior secretary can now enroll in training to become accredited representatives. This allows senior secretaries to focus not only on administrative tasks, but on counseling clients, developing claims and reviewing decisions.

“This change opened up a new career track for many of our administrative professionals who’d hit their career ceiling,” says PVA Deputy Executive Director Sherman Gillums Jr. “I believe we had been underutilizing our talent by restricting these senior secretaries to office functions. Many have expressed to me their newfound love for the job and sincerely appreciate the opportunity to put their talents on display.”

PVA Associate Director of Field Services operations James Fischl says the expanded role for senior secretaries helps move them into the paperless age and provides a streamlined process for veterans who call or visit national service offices with questions about their claims.

Senior secretaries completing and testing out of the program can access a veteran’s Department of Veterans Affairs (VA) records to check the status of a claim, what documentation might be needed or when a response might be expected from the VA.

Once the initial program is completed, accredited administrators will continue to receive ongoing training to help keep their skills up to date.

 

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