VA Claim Action
The Veterans Benefits Administration (VBA) announced in July that it had completed its one-millionth disability claim in fiscal year 2014, reducing the disability claims backlog by more than 55% since its peak in March 2013.
However, after the decision is made, those benefits need to be delivered in a timely manner. The Department of Veterans Affairs (VA) and VBA announced several initiatives to see this happen:
-Assembling an expert team to determine possible scenarios where an individual might find a way “around the system” and decide if further controls are needed.
-Directing a 100% facility and desk audit of mail and documentation at all 56 regional offices to ensure records management compliance and proper control, storage and maintenance of claim mail and other benefit-related documents.
-Applying VBA for ISO 9001 certification — considered the ultimate global benchmark for quality management — to provide additional external validation and additional quality assurance of VBA’s data in order to be responsive to concerns and further instill trust in the system.
-Responding quickly to begin necessary actions including immediately notifying the continuation of providing publicly-available performance data on benefits through its Monday Morning Workload Reports every week at vba.va.gov/reports.
“While VBA has made significant progress toward eliminating the disability rating claims backlog, we must also improve productivity on other categories of non-rating work,” says Under Secretary for Benefits Allison Hickey. “We still need to do a better job in timely delivery of these benefits, which is why we have been implementing a seven-initiative effort to focus on nonrating claims.”
For more information, visit va.gov.
VA Claim Action
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