New York Taxis

Reprinted from PN December 2012

New program dispatches accessible taxis in New York City.

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New York City isn’t really known for its ease in getting around town, and that can be even tougher for wheelchair users. However, a new service is looking to change that.

The New York City Taxi and Limousine Commission (TLC) has launched a new program providing wheelchair-accessible taxi dispatching services to New York City passengers.  Accessible Dispatch provides on-demand transportation 24/7 and 365 days a year with no advance reservations necessary.

There are five ways to request a New York City wheelchair-accessible taxi:

-     Call 311

-     Call the dispatch center directly at 646-599-9999

-     Text a request to 646-400-0789

-     Use the mobile application Wheels on Wheels (WOW Taxi), powered by Taxi Magic and available free at the iTunes store

-     Order online at


Key points of the service include:


-   Wheelchair-accessible taxis will respond to trips originating in Manhattan and ending anywhere in the five boroughs, Westchester and Nassau counties, and the three regional airports.

-    Passengers pay the normal metered taxi fare in New York City from the point of pickup to destination. There are no extra costs to passengers.

-    Accessible vehicles in the fleet include rear- and side-entry minivans.

-    When offered a trip, the taxi driver must accept it within two minutes and proceed directly to the pickup location.

-    Accessible Dispatch will pay drivers directly for the “deadhead,” or travel time portion of their trips en route to scheduled pickups. These costs are funded through a fee paid by all New York City taxi medallion owners.

 -    All drivers who operate a wheelchair-accessible taxicab have been or will be trained in wheelchair assistance, boarding and deboarding protocols, disability awareness and passenger sensitivity.

For more information, visit   


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New York Taxis


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