Air-Travel Complaints

Reprinted from PN March 2011

Findings issued regarding airline disability complaints for 2009.

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The U.S. Department of Transporation (DOT) issued findings regarding airline disability complaints for 2009.

The 51 U.S. carriers that submitted data for the 2009 calendar year reported receiving 15,496 disability-related air-travel complaints, and the 119 foreign air carriers reported 1,572 complaints during the same time period, for a total of 17,068 by 170 carriers.

Similar to the last few years, about half of the complaints reported (8,653) concerned failure to provide adequate assistance to wheelchair users. This is an increase of about 22% from 2008, and DOT is continuing to investigate carriers for “substantive” violations.

The report is available at


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Air-Travel Complaints


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